Technical Support — Frequently Asked Questions
How do I contact support?
You can reach us two ways: through the Help Center contact form or by submitting a ticket from your Dashboard. See How to Submit a Support Ticket for full details.
What are your support hours?
Support tickets are monitored regularly. We aim to respond within 24–48 hours. Full Hookup members receive priority support with faster response times.
Can I attach files or screenshots to my ticket?
When submitting a ticket, include as much detail as possible in the message field. If you need to share screenshots, you can describe them in your message or mention that you have images to share — our support team can follow up to collect them.
How do I track the status of my ticket?
Check the Support section in your Dashboard to view your submitted tickets and their current status. You’ll also receive email notifications when there’s a reply.
Can I reopen a closed ticket?
If your issue wasn’t fully resolved, you can submit a new ticket referencing the previous one, or contact support and mention your earlier conversation. We’ll pick up where we left off.
Is there phone or live chat support?
Currently, support is available through our ticket system only. This allows us to provide thorough, documented responses and ensures nothing falls through the cracks. We do not offer phone or live chat support at this time.
How do I report a bug?
If you’ve found something that isn’t working correctly, please submit a support ticket with details about what happened, what you expected to happen, and the steps to reproduce the issue. Include your browser name and version if possible.
How do I clear my browser cache?
Clearing your cache can fix many display and loading issues. See step-by-step instructions in our Troubleshooting Common Issues article.
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