Getting Help from Support
If you can’t find the answer you need in the Help Center, you can reach our support team by submitting a ticket. There are two ways to do this.
Option 1: Help Center Contact Form
- Click Contact Us at the bottom of any Help Center page, or go to the contact page directly.
- Fill out the form:
- Name — Your name so we know who we’re helping.
- Email — The email address where you’d like to receive our response.
- Department — Select the area your question relates to (General, Billing, Technical, etc.).
- Subject — A brief summary of your issue.
- Message — Describe your issue in as much detail as possible.
- Click Submit to send your ticket.
Option 2: Dashboard Support
If you’re logged in, you can also submit a support ticket directly from your Dashboard:
- Go to your Dashboard and find the Support section in the sidebar.
- Click New Ticket.
- Fill in the details and submit.
Tickets submitted through the Dashboard are automatically linked to your account, which helps us respond faster.
What to Include for Faster Help
The more detail you provide, the faster we can help. When possible, include:
- What you were trying to do when the issue occurred.
- What happened (error message, blank page, unexpected behavior, etc.).
- What browser and device you’re using.
- Screenshots if applicable — a picture is worth a thousand words.
Response Times
We aim to respond to all support tickets as quickly as possible. Most tickets receive a response within 24–48 hours. Full Hookup members receive priority support with faster response times.
Tracking Your Tickets
You can view the status of your submitted tickets from your Dashboard support section. You’ll also receive email notifications when we respond to your ticket.
We’re here to help — don’t hesitate to reach out!
