Technical Support — Frequently Asked Questions
How do I contact support?
You can reach us two ways: through the Help Center contact form or by submitting a ticket from your Dashboard. See How to Submit a Support Ticket for full details.
What are your support hours?
Support tickets are monitored regularly. We aim to respond within 1 business day. Urgent and high-priority tickets are often addressed much faster. Full Hookup members receive priority support.
Can I attach files or screenshots to my ticket?
Yes! You can attach a file when you first submit a ticket, and you can also attach files to any reply in an open ticket. Use the Attach File field below the message box to upload a screenshot, document, or other file (max 5 MB). Attached images display as clickable thumbnails in the conversation thread.
How do I know when support has replied?
You’ll receive an email notification when our team replies. You’ll also see a blue “New Reply” badge on your Support page, and tickets with unread replies are highlighted so you can spot them instantly.
How do I track the status of my ticket?
Go to the Support section in your Dashboard to view your submitted tickets and their current status. You can filter tickets by status (Open, In Progress, Waiting on You, Resolved, Closed) to find what you’re looking for.
Can I reopen a resolved ticket?
Yes. If a ticket is marked Resolved but your issue isn’t fully fixed, simply reply to the ticket and it will be reopened automatically. If a ticket is Closed, submit a new ticket referencing the previous one.
Can I submit a ticket without an account?
Yes. The Help Center contact form lets anyone submit a ticket, even without a WorkCampConnect account. You’ll receive a ticket number and a link to track your ticket’s progress.
Is there phone or live chat support?
Currently, support is available through our ticket system only. This allows us to provide thorough, documented responses and ensures nothing falls through the cracks. We do not offer phone or live chat support at this time.
How do I report a bug?
If you’ve found something that isn’t working correctly, please submit a support ticket with details about what happened, what you expected to happen, and the steps to reproduce the issue. Attaching a screenshot is very helpful — use the file attachment field on the ticket form.
How do I clear my browser cache?
Clearing your cache can fix many display and loading issues. See step-by-step instructions in our Troubleshooting Common Issues article.
Can’t find what you’re looking for? Use the search bar at the top of the Help Center to find articles on any topic.