Billing & Membership — Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and Cash App Pay — all processed securely through Square. Card payments can start an auto-renewing monthly or yearly subscription. The wallet express buttons purchase a prepaid year: $89.50 one time for 12 months of Full Hookup, no auto-renewal — we’ll email you before your year ends, and renewing in the last 30 days adds the new year onto the end of your current one.
Is my payment information secure?
Yes. All payments are processed through Square, a PCI-compliant payment processor. WorkCampConnect never stores your full card number. Your payment data is encrypted and handled entirely by Square.
How much does Full Hookup cost?
Full Hookup is available in two billing options:
- Monthly — $8.95/month
- Yearly — $89.50/year (save $17.90 compared to monthly)
Is there a free trial?
There’s no trial — registering gives you a free Base Camp membership right away, with no credit card. You can upgrade to Full Hookup (paid) whenever you like. And since monthly plans can be canceled anytime, you can try a paid month without a long commitment.
When am I charged?
You’re charged immediately when you subscribe. After that:
- Monthly — You’re charged on the same date each month.
- Yearly — You’re charged once per year on your subscription anniversary.
Can I switch between monthly and yearly billing?
If you’d like to switch your billing cycle, contact support and we’ll help you make the change. Switching to yearly saves you $17.90 per year compared to monthly billing.
How do I cancel my subscription?
Cancellation is fully self-service. Go to My Account > Billing and use the Cancel Subscription button. It’s instant — no need to contact support. See How to Cancel Your Subscription for the full walkthrough.
What is your refund policy?
All membership payments are final and non-refundable. When you cancel, you keep your Full Hookup access through the end of the time you’ve already paid for, and you simply aren’t billed again. Monthly subscribers keep access until the end of their billing month; yearly subscribers keep access until the end of their paid year. We don't issue partial or prorated refunds. See Refund Policy for full details.
What if I paid for the full year and want to cancel?
You can cancel anytime from My Account > Billing — it’s self-service. You’ll keep Full Hookup access for the rest of your paid year. We don’t issue partial or prorated refunds — your access simply runs through the end of what you paid for.
My card was declined. What should I do?
Make sure your card details are correct and that there are sufficient funds. If the problem persists, try a different card or contact your bank. You can also contact support for assistance.
Can I pause my subscription?
Pausing is not currently available. If you need a break, you can cancel from your Dashboard and re-subscribe later when you’re ready. Your account data and forum history will be preserved.
Can I get a prorated refund on my yearly plan?
Prorated refunds for yearly plans are handled on a case-by-case basis. Contact support to discuss your situation and we’ll work with you to find a fair resolution.
What happens to my data when I downgrade to Base Camp?
Your account, forum posts, and profile are preserved. You don’t lose any data. However, you lose access to Full Hookup features (exclusive boards, map pin, unlimited job views, portal downloads, premium listings, and priority support). If you re-subscribe later, everything will be there waiting for you.
Have a billing question not covered here? Contact support and we’ll be happy to help.