This page explains the WorkCampConnect membership refund policy in full.
All membership payments are final
All membership payments are final and non-refundable. When you cancel, you keep your Full Hookup access through the end of the time you've already paid for — monthly plans through the end of the current billing month, annual and prepaid plans through the end of the current membership year. We do not issue partial or prorated refunds.
What cancelling actually means
- Monthly: cancel anytime from your Account page. Your access continues until the end of the month you've paid for, and you simply aren't billed again.
- Annual: cancel anytime. Your access continues until the end of your paid year, and you aren't billed again.
- Prepaid annual: never auto-renews in the first place — your year runs its course and ends unless you choose to renew.
In other words, you always receive everything you paid for. Cancelling stops future billing; it doesn't cut your paid time short.
Members who purchased an annual plan before July 14, 2026
If you purchased an annual membership before July 14, 2026, the refund terms that were in effect when you purchased still apply to your current membership year. When your membership renews, the current policy applies.
Exceptional circumstances
If something genuinely went wrong on our side — a duplicate charge or a technical error — contact us through the Help Center and we'll make it right. Refunds in these situations are issued at WorkCampConnect's discretion as a courtesy, and any approved refund is returned to your original payment method via Square.