My Account — Frequently Asked Questions
Can I have multiple accounts?
No. Each person should have one WorkCampConnect account. If you accidentally created a second account, contact support and we can help you consolidate.
I forgot my password. How do I reset it?
Click the Forgot Password link on the login page. Enter your email address and we’ll send you a password reset link. Check your spam folder if you don’t see it within a few minutes.
Can I change my username?
No. Your username is permanent and cannot be changed after registration. This applies to both your WorkCampConnect account and your forum identity. If you need to update how your name appears, you can edit your display name from your My Account > Profile tab. See Username & Display Name Rules for more details.
Can I change my email address?
Yes. Go to My Account > Settings to update the email address associated with your account. Your email must be unique across the platform.
How do I update my profile photo?
Go to My Account > Profile and click Choose Photo. A crop tool will open where you can drag to position, zoom in or out, and preview your photo in a circular frame before saving. Supported formats are JPG, PNG, GIF, and WebP (max 5 MB). Photos are automatically resized to 400×400 pixels.
Where do I find all my account settings?
Everything is in one place under My Account in your dashboard sidebar. It has three tabs:
- Profile — Edit your name, bio, location, profile photo, and display preferences.
- Settings — Change your email, password, email notification preferences, and theme (light or dark mode).
- Billing — View your current plan, upgrade or downgrade, manage your subscription, and see payment history.
What are the password requirements?
Passwords must be at least 8 characters. When you set or change your password, a strength meter shows you how strong it is (Weak, Fair, Good, Strong). We recommend using a strong, unique password that you don’t use on other websites.
Can I switch between light and dark mode?
Yes. Go to My Account > Settings and toggle the Theme preference. Dark mode is the default. Your choice is saved and applies across all member pages.
How do I delete my account?
Go to My Account > Settings and scroll to the bottom where you’ll find the Delete Account button. You’ll be asked to confirm. Please note that once deleted, your account cannot be recovered. If you have an active subscription, cancel it first.
How do I manage my email notifications?
Go to My Account > Settings to control which emails you receive. You can use the preset buttons (All On, Essentials Only, All Off) or toggle individual notification types. Changes take effect immediately.
Still have questions? Use the search bar at the top of the Help Center or contact support.